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General FAQs

How do I access to QMetry knowledge system?

Go to http://support.qmetry.com/. If you are not logged in, please login. If you do not have a support account, click on sign up at the upper right column of the page

How do I reach to QMetry support team?

You can reach to QMetry support team via support ticket system. To open a new support ticket, please send an email at support@qmetry.zendesk.com

What is my user name for QMetry 6.x?

If you are new user in QMetry 6.x, QMetry Admin will create a user name for you.

If you are existing QMetry 5.x user, there is no change in user name in QMetry 6.x. It is same as QMetry 5.x.

What is my default password for QMetry 6.x?

If you are new user in QMetry 6.x, QMetry Admin will create a Password for you and you will be able to change it after your first login.

If you are existing QMetry 5.x user, the password is same as of QMetry 5.x. For security reason, the system will ask you on change your default password during first login step.

Where are the Release Notes/ Patch Notes uploaded?

Release Notes are uploaded at : http://help.qmetry.com/help/docs/release-note/

Patch Notes are uploaded at : http://support.qmetry.com/hc/en-us/sections/201272909-QMetry-6-Release-Notes

Where is the help for Reports ?

List of Reports : http://help.qmetry.com/help/docs/list-of-reports/

Where is the API help documentation?

API Help : http://help.qmetry.com/help/docs/qmetry-web-services-api/

API Document in PDF : http://help.qmetry.com/help/docs/qmetry-web-services-api/#QMetry_6_API_Document

Where is help guide in QMetry?

If you feel any difficulty using QMetry product, you can take help of our QMetry help guide. Click on 'help' from QMetry Home screen which will open another window with search bar. Type help subject and click on Search to search to the available help guide in QMetry. Here is the links : help.qmetry.com/help

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