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What is the uptime % and backup schedule for QMetry SaaS?

Uptime : 

InfoStretch shall ensure that Support is available at least 99.9% of the time measured on a calendar month basis (the “Service Level”), except for: 

  1. Planned downtime for routine maintenance (for which InfoStretch shall give at least 48 hours notice and which InfoStretch shall schedule between midnight and 3am, Eastern time), 
  2. Emergency maintenance (for which InfoStretch will give as much advance notice as is reasonable under the circumstances), and/or 
  3. Downtime resulting from causes beyond the reasonable control of InfoStretch that are unforeseeable and unavoidable, including, without limitation, interruption or failure of telecommunication or digital transmission links (items (i)-(iii) collectively, “Downtime”).

 

Backup & Recovery :

  • Backup Schedule
  1. Hot backups on Slave DB.
  2. Complete Backups are scheduled "once a day" at 8:30 PM PST.
  3. Last 5 Full daily backups (Monday-Friday) + 8 weekly backups + 12 Monthly backups. 
  • Recovery Point Objective (RPO) = 24 hours
  • Recovery Time Objective (RTO) =  12 hours
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