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Emails sent from QMetry using Feedback button are not logged to Support

Symptom:

The defects/feedback are logged with message "Email Sent Successfully", however you do not hear back from the Support Team up to one Business Day.

Workaround:

You can log the Defect/Feedback to QMetry Support Desk directly by emailing your questions or concerns to support@qmetry.zendesk.com.

Solution:

If your SMTP settings are configured, and still you cannot log defects/feedback to QMetry; follow the steps below:

2.1 If you are using glassfish :Modify qmetry.properties file as suggested in attached screenshot at location:/opt/glassfish4/glassfish/domains/domain1/application/qmetry<version>_jar/qmetry.properties

OR

2.1 If you are using payara :Modify qmetry.properties file as suggested in attached screenshot at location:/opt/payara41/glassfish/domains/domain1/application/qmetry<version>_jar/qmetry.properties

2.2 Restart Services in below order if you are using glassfish:

  • Stop GlassFish Service: glassfish4/bin/asadmin stop-domain
  • Stop MySQL Service: service mysql stop
  • Start MySQL Service: service mysql start
  • Start GlassFish Service: glassfish4/bin/asadmin start-domain

OR    

   2.2 Restart Services in below order if you are using Payara:

  • Stop GlassFish Service:payara41/bin/asadmin stop-domain
  • Stop MySQL Service: service mysql stop
  • Start MySQL Service: service mysql start
  • Start GlassFish Service:payara41/bin/asadmin start-domain

In case you still faces issues after making these changes, please write to QMetry Support at support@qmetry.zendesk.com and we would assist you with the settings.

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